Returns & Refunds

All of our stocks are custom-made or crafted to order. For this reason, we cannot accept returns unless there is a manufacturing defect.

Eligibility for Return:

• Only items with defects in manufacturing or damage during shipping caused before delivery are eligible.
• Items must be returned in the same condition they were received.
• Damage caused by customs inspections or shipping after delivery is not covered.
• All items are shipped in double packaging to minimize risk of damage.

How to Request a Return:

• Contact us at info@craftsmanvit.com with your order details and photos of the defect.
• If approved, we will provide instructions on returning the item.

Refunds:

• Once we receive and inspect the returned item, we will notify you of the approval and issue a refund to your original payment method.
• Refunds may take several business days to process.

Exchanges:

• We only replace items if they are defective or damaged during manufacturing or shipping prior to delivery.
• Exchanges for other reasons (e.g., change of mind) are not accepted.

Shipping Returns:

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping service to ensure the item reaches us.

Custom Orders:

• All custom or personalized orders are non-refundable unless defective.